Shipping & Returns

When it comes to shipping and returns, we understand the importance of providing a seamless and reliable experience for our customers. That's why we have implemented a comprehensive shipping and returns policy that ensures your satisfaction every step of the way.

Shipping

Our shipping process is designed to be efficient and secure, so you can receive your luxury candles in a timely manner. We partner with trusted shipping carriers to ensure that your order is handled with care and delivered to your doorstep.

Once your order is placed, our team works diligently to process and package your items. We strive to ship all orders within 1-2 business days, excluding weekends and holidays. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Shipping rates are calculated based on the weight and destination of your order. We offer both domestic and international shipping options, so you can enjoy our exquisite Agarwood collection no matter where you are in the world.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will gladly provide a replacement or refund for the affected item.

For all other returns, we accept returns within 30 days of the delivery date. The item must be in its original condition, unused, and in its original packaging. Please note that return shipping costs are the responsibility of the customer.

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with further instructions and assist you throughout the return process.

Once your return is received and inspected, we will process your refund within 5-7 business days. Please note that the refund will be issued to the original payment method used for the purchase.

For any further questions or concerns regarding our shipping and returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.